1. Physical Products

If you receive an incorrect product, please contact us so we can arrange for its return and exchange.

2. Digital Products & Services

  • Due to the nature of digital products (downloads, e-courses, etc.), no refunds will be issued once the product has been delivered or accessed.
  • For service-based bookings, cancellations are accepted up to [5 days] before the scheduled time. After that, no refunds will be issued.

3. Returns and Refunds (For Physical Products)

  • Our return and refund policy is valid for 7 days from the date of purchase.
  • If more than 7 days have passed since your purchase, we are unable to offer a full refund or exchange.
  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.

4. Order Cancellations

  • Before Shipment:
  • After Shipment:
    • If your order has already been shipped, you will need to receive it first and then follow the return process (see Section 5 below).

5. Returns and Refunds (Physical Products)

You have the right to return a product within 14 days of receiving it, in accordance with EU consumer protection law.

To qualify for a refund:
• The item must be unused, in its original packaging, and in the same condition as when received.
• Proof of purchase must be included.

Return Shipping:
Customers are responsible for return shipping costs, unless the product was damaged or incorrect.

Refund Processing:
Once we receive and inspect your returned item, we will notify you.
If your return is approved, the refund will be processed within 7–14 business days to your original payment method.

6. Damaged or Incorrect Products

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery and include clear photos of the product and packaging.
We will replace the product or issue a full refund, including return shipping costs, if applicable.

Important: Refunds or replacements will not be provided for products damaged after delivery, due to misuse, accidents, or negligence by the customer.

7. Non-Returnable Products

We do not accept returns or issue refunds for:
• Products returned after 14 days.
• Used or damaged items not caused by our error.
• Gift cards or digital vouchers.

8. Contact Us

For cancellations, returns, or any inquiries regarding our return policy, please contact us at:

kykpee@cytanet.com.cy,   a.chadjihambi@cytanet.com.cy